Support
Need a hand?
Email admin@solarityai.com and a human will reply — usually within two business days.
Contact
Support: admin@solarityai.com
Privacy questions: admin@solarityai.com
Tell us your device and what happened — that's usually enough for us to help on the first reply.
Common questions
How do I cancel Sleep Max Plus?
Cancelling always keeps your access until the end of the period you already paid for.
- Bought on iPhone: Settings → tap your name → Subscriptions → Sleep Max → Cancel.
- Bought on the web: email admin@solarityai.com and we'll cancel it, or use the manage link on your receipt.
Can I get a refund?
Yes — email us within 14 days of a charge and we'll refund it in full, no justification needed. Purchases made through Apple are refunded by Apple under their policy; we'll happily help you file the request. Full details in our Terms & refunds.
I paid but Plus isn't showing
Open Settings in the app and tap Restore purchases. If it still doesn't unlock, email us with the receipt and we'll sort it out.
Is the CBT-I program free?
Yes. The full seven-week program, your sleep window, the weekly reviews and the diary are free and need no account. Plus is optional.
How do I delete my data?
Sleep Max is local-first — your diary lives on your device. Delete everything from Settings → Reset all data, or by deleting the app. We hold no copy to delete.
A note on safety
Sleep Max is a self-help tool based on CBT-I. It is not medical advice, diagnosis or treatment. Sleep restriction can increase daytime sleepiness in the first weeks — don't drive or operate machinery when you feel sleepy, and speak to a doctor before starting if you have a seizure disorder, bipolar disorder, untreated sleep apnea, a parasomnia, narcolepsy, or a safety-critical job. If your sleep problems persist or worsen, please see a clinician. If you are in crisis, contact your local emergency service.